Patient Information

general information

Getting To SSEI

address

CS No: 3/207, 4/207, RJ Gaikwad Road, Barkat Ali Naka, Wadala East, Mumbai – 400037

Local Train

Harbor Line > Get off at Wadala East Station > Skywalk Bridge > Get off at R J Gaekwad Marg/Barkat Ali Naka

Central/Western Line > Get off at Dadar East Station > Take a cab to R J Gaekwad Marg/Barkat Ali Naka

Monorail

Get off at Acharya Atre Nagar Station > Skywalk Bridge > Get off at R J Gaekwad Marg/Barkat Ali Naka

general information

To schedule an appointment with our eye care specialist, please call us at +91 22 6978 3333.
Working Hours: Monday to Saturday – 8:00 am to 5:30 pm
Patients must carry a valid photo identity proof, i.e. Aadhar Card, Pan Card, Voter ID, or Driver’s License, during their visit to the hospital.
Patients who have been referred to Shantilal Shanghvi Eye Institute are advised to bring their past relevant medical records in addition to the referral letter.
The institute requests cooperation in maintaining a quiet atmosphere. We advise you to avoid bringing children under the age of 10 to the hospital premises unless they are the patients themselves.
For their safety, patients are advised not to bring any valuables to the hospital during their visit.

OUT-PATIENT CARE

Patient arrives 15 minutes prior to appointment time

Patient registers at the Front Desk or at a self-registration kiosk

Optometrists and Vision Technicians conduct a detailed history and preliminary checkup

If advanced diagnosis is required, the patient may be referred to a specialist for further treatment

Ophthalmologist will conduct further detailed examination

For patients with minor vision problems, the eye examination typically takes about 2 hours. If an advanced diagnosis is required, we may refer the patient to one of our specialists for further evaluation.
Our staff strives to complete all tests on the same day; however, depending on the timing of the visit and the number of patients, the patient may be asked to come back on another day for further tests.

IN-patient Care

While most surgeries are daycare procedures, some patients who require post-surgery monitoring will be advised to be admitted to the hospital. Patients can select from a range of room options based on availability. During counseling, our counselors will guide patients in choosing the appropriate room, surgical techniques, and available implants.

Admission Process

Patients are expected to arrive 30 minutes prior to their appointment time.
Patients should bring all medical reports, laboratory reports, ID proof, and medications as advised by the counselor.
Patient Consent will be taken for the prescribed surgery.
Billing and payment formalities should be completed according to the patient’s category.
After completion of the billing process, the pre-operative surgical process will be initiated.

Discharge Process

Following post-operative examination by the doctor, counselors will advise the patient and attender regarding their post-operative care, and medications after which the discharge summary will be provided.

Billing and Insurance

We accept all payment methods, including cash, credit card, UPI, and NEFT.

Prior to the surgery, we will collect a deposit equivalent to or approximate to the treatment or surgery charges. Any remaining balance will be collected or refunded at the time of discharge.

Insurance coverage is applicable only for inpatient procedures and surgeries. In order to claim the insurance amount, an approval from the insurance provider would be required and based on the premium, the reimbursement amount will vary.

For more information about Insurance, click here.

medical INSURANCE

At Shantilal Shanghvi Eye Institute, our insurance team helps patients to complete necessary formalities towards availing applicable insurance services.

Insurance coverage is applicable only for inpatient procedures and surgeries. Approval from the insurance company is required to undergo surgery. However, cashless approvals differ based on the policy the patient has opted for.

To avail cashless hospitalization, the patient has to contact our Insurance Department at least 2 days prior to the date of surgery to request pre-authorization. The staff forwards the request to the insurance company and gets initial approval. The insurance company will intimate the patients about the status via SMS or e-mail; if not, the hospital staff will inform the same via phone. On receiving approval from the insurance company, patients can get admitted to the hospital.

In case pre-authorization is not obtained, the patient needs to pay the service amount at the time of admission, and later seek reimbursement from the insurance provider. In case the hospital does not receive the final authorization within 24 hours of admission and the patient is getting discharged, the patient must settle the hospital bill and claim reimbursement from the insurance provider.

DOCUMENTS REQUIRED FOR CASHLESS HOSPITALIZATION

The patient must submit the following documents 2 days prior to admission:

Insurance/TPA Cashless Card
Proof of age for individual policyholders
Government-issued ID proof such as PAN, Driving License, or Aadhar Card
A corporate ID and contact information of HR (for corporate policyholders)

FAQ’S

What are the common eye conditions that you treat?

At Shantilal Shanghvi Eye Institute, we offer diagnostic and treatment options for a wide range of eye conditions, from routine eye check-ups to complex ophthalmic surgeries. You can view the services we offer here.

How can I take care of my eyes and maintain good vision?

To maintain good eye health and vision, practice healthy habits and get regular eye exams. Protect your eyes from UV rays with sunglasses, eat a balanced diet with leafy greens and omega-3-rich fatty acids, take breaks from screens, practice good hygiene, and quit smoking. Schedule regular eye exams with your ophthalmologist for early detection to prevent vision loss.

What are the common symptoms of eye problems?

Eye problem symptoms vary by condition, but can include blurry or distorted vision, pain or discomfort, light sensitivity, redness or swelling, dry or itchy eyes, watering of eyes, and floaters or flashes of light. It is important to seek medical attention from an eye specialist if you experience any of these symptoms.

How often should I get my eyes checked?

Children: at around 6 months, at age 3, and before starting school
Adults (with no known history/eye conditions): every 2 years

If you have a family history of eye diseases or have diabetes, you may need to have an eye exam more frequently.

How does Vitamin A contribute to eye health?

Vitamin A is crucial for healthy vision, keeping the eyes moist which can prevent dry eye syndrome. A deficiency of Vitamin A can cause eye problems like night blindness, corneal ulcers, and even blindness. Eating a Vitamin A-rich diet or taking supplements as advised by a healthcare professional can promote healthy vision.

Why is my child squeezing his eyes to see?

If your child is squeezing their eyes to see, it could be a sign of an underlying vision problem. Squeezing the eyes can help to temporarily improve focus and clarity, but it can also cause eye strain and fatigue over time. It is important to schedule a comprehensive eye exam for your child to determine if they have any vision problems that require treatment.

Why are my eyes itching?

Itchy eyes can result from allergies, dry eye syndrome, and eye infections. Refrain from rubbing the eyes which can further irritate the eyes and spread infection. Using artificial tears or warm compresses can provide relief. If symptoms persist, you must consult an eye care professional.

What causes Dry Eye Disease?

Dry Eye Disease occurs when your eyes are unable to produce enough tears, or the tears evaporate too quickly. This can result from factors like aging, medications, hormones, environment (dry air), and underlying medical conditions. It causes discomfort, irritation, and blurred vision. Prescription eye drops, punctal plugs, and lifestyle changes may help improve the condition. You can read more about our Dry Eye Clinic here.

I have noticed small spots floating in front of my eyes. Is this a cause for concern?

Visual floaters are common, particularly with age. They are caused by small bits of protein or other material floating in the eye’s vitreous fluid. Generally harmless, they don’t need treatment. But if you experience many floaters or light flashes suddenly, please seek medical attention as they may indicate retinal detachment or tear. You can read more about floaters here.

Do you offer any resources for patients with Visual Impairments or Blindness?

Yes, we provide various resources for patients with visual impairments or blindness, such as low vision aids, rehab services, and counselling. Our specialists are committed to enhancing the independence and quality of life of visually impaired patients. You can see the services offered at our Low Vision Clinic here.

What are the risk factors for Glaucoma, can it be treated?

The main risk factors for glaucoma include age, family history, and medical conditions like diabetes and high blood pressure. Glaucoma is a progressive eye disease that can cause vision loss if left untreated. Though there is no cure, it can be managed with eye drops, laser therapy, and surgery. You can read more about Glaucoma and the services we offer here.

Is there any treatment for age-related Macular Degeneration?

While there is no cure for age-related macular degeneration (AMD), there are treatments that can slow its progression and help manage symptoms. These treatments include injections of medication into the eye and laser therapy. You can learn more about AMD here.

Do I need to make an appointment to visit Shantilal Shanghvi Eye Institute? Will I be able to see a doctor if I walk in?

It is recommended that you make an appointment before visiting our hospital to ensure that you can see a doctor of your choice, at a convenient time. You can click here or call us at +91 22 6978 3333 to make an appointment. We do accept walk-in patients; however, your waiting time may vary.

What are the institute’s working hours?

The Outpatient Department at our institute is open Monday through Saturday from 8:00 am – 5:30 pm. The last appointment is given at 4:00 pm. We are closed on Sundays and on major holidays.

How do I get to Shantilal Shanghvi Eye Institute?

The institute is located in the eastern part of Wadala, close to the Eastern Freeway. If you are taking the local train, the closest station is Wadala Station. Click here to get information on getting to our institute.

Can I bring a friend or family member with me to my appointment?

We encourage patients to bring only one friend or family member with them to their appointment for support and assistance. We advise you to avoid bringing children under the age of 10 to the hospital premises unless they are the patients themselves.

What payment options do we accept?

We accept all payment methods, including cash, credit card, UPI, and NEFT.